Frequently Asked Questions
Everything you need to know about shopping with Harumio
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options can arrive within 3-5 business days depending on your location.
Are the products sold on Harumio authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them.
Will I have to pay customs duties or taxes?
Customs policies vary by country. Customers are responsible for any import duties, taxes, or brokerage fees that may be applied by their local customs office.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout experience.
How can I track my order?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to the carrier's tracking portal.